When you subscribe to my support services, you can count on reliable and transparent SLAs. Response times vary by package, but every plan guarantees
Critical Tickets have a 1 hour response between 8am-6pm GMT
Advice & Support
Digital Support Services
Straight-talking support from a developer you can trust. No AI, no account managers, just real tech solutions.
What You Get With Support
From broken plugins to complete website overhauls, I offer no-nonsense advice and expert technical support. With over 16 years of experience in ecommerce, SEO, integrations, and IT systems, I can handle whatever you throw at me. No agencies, no faff—just straight-up solutions.
Clear, timely communication
Regular updates on issue resolution
Proactive monitoring and maintenance (Gold Plan)
Service Level Agreement (SLA)
Submit tickets via email or my online portal
Track progress and get updates in real-time
Receive personalised advice and solutions directly from me
Service Desk
My easy-to-use ticketing system ensures your queries are logged and tracked effectively. Whether you need help with Magento, WordPress, integrations, or SEO, your issue will always be in capable hands.